Online Conversion: The Importance of Maintaining an Information Scent
Posted by Brent | Posted in website conversion | Posted on 16-04-2012
Tags: aesthetic consistency, call to action, online conversion, point-of-action, trigger words
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When planning a website, a PPC campaign, an online conversion campaign or any type of marketing strategy that involves online or a combination of offline and online elements, it can be very helpful to think of your prospects as hunting dogs on the scent of prey that will satisfy their motivations, be it a meal or the praise of their owner/trainer.
We must always keep this in mind as we develop web pages, PPC ad copy, landing pages and even printed advertisements that may apply to the current promotion. Successful online conversion works backwards from the desired action that potential clients/customers should take and ensures that every step of the way, for every link in the chain and step in the process of discovering a wonderful product or service, your messages maintain the same information “scent.” The word “scent” helps clarify what is we are attempting to maintain and what purpose it serves for your prospects.
Trigger Cues and Key Elements
When crafting a successful online conversion campaign, provide trigger cues, such as words, graphics, colors and the consistent positioning of key elements to make it easy for prospects to continue on the desired path and instill greater confidence at every stage.
For instance, if the point-of-action on a landing page is a button that moves the user forward, whatever page they arrive at next should contain an obvious “next step” found in the same location as the button the user just clicked (or as close as possible to that place on the page), where their attention is still fixed. Additionally, as soon as you have chosen a contrasting, high-visibility color to use when depicting a call-to-action, be sure not to deviate from that color as the online conversion process continues. Take care not to introduce competing elements in close proximity to these crucial steps during the process of leading your prospects to the goal — whether it is a sale or simply the creation of a qualified lead.
PPC Trigger Words
Trigger words are most critical when linking Pay-Per-Click ads to the content that sells your products/services to the user. During each campaign, there are specific words that initially motivate the prospect to begin the online conversion process. If these words are not consistent throughout the process you will lose a percentage of your potential sales every time it happens.
The landing page that results from clicking on a PPC ad must contain the same verbiage that was in the ad; specifically, the name of the product or service, which should be in the language of the customer – not your own industry jargon. This online conversion recommendation seems obvious; however, it is violated everywhere you look.
Aesthetic Consistency
If you use a picture of a gecko in your banner ad, use a picture of a gecko on the page that it links to and then on every successive page displayed throughout the process. Graphics, including background textures, page section dividers, call-to-action buttons, offer stars, trust seals and badges must be consistent across all elements and channels. Successful online conversion techniques even consider the fonts and formatting of headlines and other copy when creating all of the various pieces involved. Do not allow silos in your marketing department/team inhibit this consistency. Finally, study the effects of color on human psychology and try to incorporate what you have gleaned about the influence of specific colors on website visitors. Above all, keep your colors consistent.
In this competitive environment with dwindling attention spans, if you promise something in an advertisement or any type of published content, you should deliver on your promise by asking the least amount of effort possible from the user; otherwise, your online conversion campaign will be in vain, and your marketing materials will be abandoned at an alarming rate with your ROI going down the drain.


